PURCHASING & CUSTOMER SUPPORT
How to Order
From your first quotation to your next shipment.
Choose the purchasing route that works for your laboratory or organization. Our sales team can help with product availability, payment arrangements and bulk requirements.
Request a quotation →
01INSTITUTIONAL PURCHASING
Purchase order
Request an official quotation, then send us your purchase order with both shipping and billing addresses.
- Receive your DC Chemicals quotation.
- Email your purchase order to our team.
- Receive a commercial invoice with shipment.
Payment: T/T bank transfer to the specified account within 30 working days of invoice receipt.
Email your purchase order →
02CREDIT CARD PAYMENT
PayPal invoice
Our team can arrange a PayPal invoice so you can pay by credit card through the invoice link.
- Email the product specifications and quantities you need.
- Receive your PayPal invoice from our sales team.
- Follow the invoice link to complete payment.
For online ordering through our main website, a PayPal invoice link is generated after successful order submission.
Request a PayPal invoice →Visit the main website for online ordering ↗
03FOR U.S. CUSTOMERS
Thermo Fisher
An alternative when direct ordering is difficult or DC Chemicals is not on your approved supplier list.
- Forward our quotation to Thermo Fisher, or ask them about availability and quantities.
- Arrange your quotation and product listing.
- Complete the order through the Thermo Fisher portal.
Contact: Encompass.Sourcing@thermofisher.com
Contact Thermo Fisher →
Payment notice: We do not accept checks.
BEFORE YOU SEND YOUR REQUEST
Have these details ready
- Product detailsCatalog number, product name, package size and quantity.
- Delivery detailsShipping address for delivery of the goods.
- Billing detailsBilling address for receipt of your invoice.
FROM CONFIRMATION TO DELIVERY
Shipping, clearance & delivery
Delivery arrangements
We select a suitable carrier from DHL, FedEx, UPS, TNT and EMS. Special carrier requests may require additional handling fees or a longer delivery time.
- Hazardous materials are shipped under applicable transport requirements.
- Partial shipments are permitted and invoiced separately; each invoice remains payable under its terms.
- Delivery delays do not cancel the buyer’s acceptance obligations.
U.S. customs & clearance
Applicable customs and clearance costs are itemized in your quotation. For shipments using the published China-to-U.S. DDP arrangement, the stated processing charge is US$125, with estimated door-to-door transit of 5–6 business days.
Under that arrangement, DHL advances the clearance charges and is reimbursed through our logistics account.
Please confirm the fulfillment route, current charges and delivery estimate with our team when ordering. Costs and timing may change with shipping arrangements and tariff policy updates.
BULK PURCHASING
Planning a larger order?
Volume discounts are available for qualified bulk orders. Send us your product requirements and quantities for a quotation.
Request a bulk quotation →